AGB
Terms and Conditions (as of May 2021)
– General Terms and Conditions of Service and Delivery
1. Offer/Order
Offers are made in writing and are non-binding. The content and scope of the order are determined by the written order confirmation. By placing an order, the contractor confirms and accepts the general terms and conditions of METZ Catering + Eventmanufaktur. The client/organizer is not permitted to provide their own food and beverages in the premises provided by METZ Catering + Eventmanufaktur.
2. Prices
If the period between the conclusion of the contract and the event exceeds 120 days, the contractor reserves the right to make price changes. Price adjustments, e.g. due to market changes, increases in the cost of goods or in the context of an order postponement, are expressly permitted. If an ordered product (e.g., wine, plant, meat) or service (e.g., DJ illness) is not available, METZ Catering- und Eventmanufaktur has the right to offer a comparable service or a comparable replacement product. Any increase in value-added tax after conclusion of the contract shall be borne by the client.
3. Change requests/withdrawal:
Corrections and reductions to food, beverages, and personal equipment for orders can be made no later than 10 days before the event. A reduction or correction of all other services (e.g., changes to event technology, decoration, or external services) within the order can be made no later than 28 days before the order is executed.
An increase in the number of persons can only be made after consultation and in individual cases up to one day before the event.
Fewer participants than announced do not entitle the client to a reduction in the invoice amount.
If the organizer/client withdraws from the contract, METZ Catering + Eventmanufaktur is entitled to charge cancellation fees.
Cancellation costs/compensation for loss of use of premises in the event of cancellation (please refer to the respective rental agreement for the cancellation conditions for rented event locations):
- Cancellation up to 150 days before the agreed order date: flat rate of €250.00 net
- Cancellation up to 120 days before the agreed order date: 20% of the order amount
- Cancellation up to 90 days before the agreed order date: 30% of the order amount
- Cancellation up to 60 days before the agreed order date: 50% of the order amount
- Cancellation up to 30 days before the agreed order date: 70% of the order amount
- Cancellation up to 10 days before the agreed order date: 80% of the order amount
- Orders canceled less than 10 days before the order date will be charged at 100%.
The client reserves the right to prove to the contractor that the contractor has incurred no damage or significantly less damage than the amount of the lump sum. The contractor reserves the right to claim proven higher damages instead of the lump sum compensation.
The goods are available for collection by the customer. Booked artists, entertainment programs, and event rooms/tents will be charged at 100% in the event of cancellation. Similarly, ordered and delivered materials and rental items that were not used on site will be charged at 100%.
4. Complaints
Complaints about food, beverages, hardware, or services, especially those which the customer believes require immediate rectification, must be reported to the management immediately, but no later than 12 noon on the next working day.
Upon presentation of the goods complained about, liability shall be limited exclusively to replacement delivery or conversion of the goods complained about. Price reductions can only be granted if the services complained about could not be improved by the management even after immediate and timely complaint. Late complaints cannot be accepted.
5. General agreements
All loan/rental inventory and furniture is the property of METZ Catering + Eventmanufaktur and will be delivered or collected on the agreed dates. If items such as crockery, glassware, linen, technical equipment, etc. remain with the customer after this period, the customer is obliged to return these items within three days at the latest. Any breakages or missing items will be invoiced at cost price upon discovery. The client or an authorized representative must be present at the time of delivery. If the client or authorized representative is not present at the time of delivery, the client acknowledges that the delivery was proper and complete.
Delivery shall be made at ground level. If the client has not indicated that delivery is to be made to a floor with or without a lift, any delays and additional delivery costs shall be borne by the client in accordance with the valid personnel rates of METZ Catering + Eventmanufaktur. The client undertakes to ensure that the material is not damaged or impaired by third parties during the pre-event, event, and post-event periods. Losses must be reported without being requested.
METZ Catering + Eventmanufaktur shall always endeavor to adhere to the agreed times for delivery and collection. Minor delays may occur due to technical, human, or material failures, in which case we will inform you immediately upon occurrence. The client cannot make any claims for damages based on late delivery. Claims for damages of any kind by the client, regardless of their legal basis, whether for direct or indirect damage, property damage, or personal injury, are
excluded, unless there is gross negligence or intent on the part of the contractor.
The contractor shall not be liable in cases of force majeure.
6. Invoice/payment method
The prices and costs acknowledged in the order confirmation shall apply for the preparation of the invoice. The contractor reserves the right to adjust special products or services, especially seasonal or time-dependent items.
Upon individual agreement, the client shall receive up to two advance payment invoices after placing the order, which must be transferred to our account DE 34 3706 2365 0006 5290 46 in accordance with the payment agreement specified in the order confirmation prior to the execution of the order. The remaining amount is due within three days of delivery of the invoice.
7. Special agreements / ancillary agreements
Agreements that amend and/or supplement these terms and conditions must be made in writing between the management and the client. Verbal ancillary agreements relating to the order are generally invalid. Additions and amendments to the contract and its annexes must be made in writing to be effective. This also applies to the waiver of this written form clause. Should individual provisions of the general terms and conditions of service and delivery/terms and conditions be invalid, this shall not affect the legal validity of the remaining provisions.
8. Place of jurisdiction
The exclusive place of jurisdiction is Brühl – to the extent legally possible.