AGB
Terms and Conditions (as of September 2026)
– General Terms and Conditions of Service and Delivery –
1. Scope, Offer and Order
These terms and conditions apply to all services provided by METZ Catering + Eventmanufaktur (hereinafter “METZ”) – in particular catering, beverages, staff, rental inventory, decoration, the arrangement of external service providers, and the rental of event locations – towards the client. Offers made by METZ are non-binding. The content and scope of the order are determined by the order confirmation or the rental agreement. By placing an order, the client accepts these terms and conditions. In premises provided by METZ, the client may not, as a general rule, provide their own food and beverages; exceptions require prior agreement in text form (e.g. email).
2. Prices
The prices stated in the order confirmation apply. If more than four months lie between the conclusion of the contract and the event, METZ is entitled to adjust the prices appropriately, insofar as the costs for goods, staff or energy have increased after the conclusion of the contract; this also applies if the client requests a postponement of the order. If the adjustment exceeds 10% of the original order total, the client is entitled to withdraw from the contract free of charge within 14 days of notification. If the statutory value-added tax rate changes after the conclusion of the contract, the rate valid on the day of service will be charged, provided that more than four months lie between the conclusion of the contract and the event.
If an ordered product (e.g. wine, plant, meat) or a service (e.g. in the event of a DJ’s illness) is not available, METZ is entitled to provide an equivalent service or an equivalent substitute product, provided this is reasonable for the client.
3. Change Requests and Number of Guests
Corrections and reductions of food, beverages and person-related equipment can be made up to 10 days before the event at the latest. Reductions or corrections of all other services (e.g. event technology, decoration or external services) can be made up to 28 days before the event at the latest.
An increase in the number of guests is possible after consultation and on a case-by-case basis up to one day before the event. The basis for invoicing is the number of guests communicated 10 days before the event; if fewer people attend, this does not entitle the client to an invoice reduction. If more people attend, the actual number of guests will be charged.
4. Withdrawal / Cancellation by the Client
If the client withdraws from the contract, METZ is entitled to charge a flat-rate cancellation fee. Cancellation must be made in text form; receipt by METZ is decisive. “Up to X days before the event” means that the cancellation must be received no later than on the Xth day before the agreed event date.
4.1 Catering and all other services (also in addition to a location rental):
- Cancellation up to 150 days before the event: flat rate € 250.00 net
- Cancellation up to 120 days before the event: 20% of the order total
- Cancellation up to 90 days before the event: 30% of the order total
- Cancellation up to 60 days before the event: 50% of the order total
- Cancellation up to 30 days before the event: 70% of the order total
- Cancellation up to 10 days before the event: 80% of the order total
- Cancellation less than 10 days before the event: 100% of the order total
4.2 Location rental (rental of an event location let by METZ):
The following cancellation costs apply to the rental of an event location let by METZ, based on the agreed rent:
- Cancellation up to 120 days before the event: 30% of the rent
- Cancellation up to 60 days before the event: 70% of the rent
- Cancellation up to 30 days before the event: 80% of the rent
- Cancellation less than 30 days before the event: 100% of the rent
Section 4.1 applies to additionally booked catering and all other services. Deviating provisions in the respective rental agreement take precedence.
4.3 The following applies to all cancellations:
The client reserves the right to prove that METZ has suffered no damage or significantly less damage than the flat rate. METZ reserves the right to claim proven higher damage instead of the flat rate. External services booked on behalf of the client (e.g. artists, entertainment programmes, third-party locations, tents) as well as materials and rental items already ordered or delivered will be charged at the costs actually incurred by METZ. Goods that have already been produced are available to the client for collection.
5. Complaints
Defects in food, beverages, rental inventory or services should be reported immediately during the event to the on-site event management, if possible, so that METZ can remedy them straight away, but no later than 12:00 noon on the next working day to the management. METZ is initially entitled to subsequent performance (rectification or replacement delivery). If this is not possible or fails, the client may reduce the price or withdraw from the contract in accordance with the statutory provisions. If a defect was not reported in time although a remedy on site would have been possible, this will be taken into account when determining a reduction.
6. Rental Inventory, Delivery and Collection
All loaned/rented inventory and furniture is the property of METZ and will be delivered or collected on the agreed dates. If items such as porcelain, glasses, linen or technical equipment remain with the client afterwards, they must be returned no later than three days later. Breakages and missing items will be invoiced at cost price after they have been established. The client or an authorised representative should be present at delivery; obvious missing items or damage must be reported without delay.
Delivery takes place at ground level. If the client has not informed us that delivery is to a floor (with or without a lift), the resulting delays and additional delivery costs will be charged at METZ’s current staff rates. During the set-up, event and post-event periods, the client shall ensure that the material is not damaged or impaired by third parties. Losses must be reported without being asked. The client is liable for damage to rental inventory and premises caused by them, their guests or third parties commissioned by them.
METZ always endeavours to keep to the agreed delivery and collection times. Due to technical, staff-related or material-related failures, minor time shifts may occur, of which we will inform you immediately.
7. Liability
METZ is liable without limitation in cases of intent and gross negligence as well as for damage resulting from injury to life, body or health. In cases of simple negligence, METZ is only liable for breach of an essential contractual obligation, the fulfilment of which is a prerequisite for the proper performance of the contract and on the observance of which the client may regularly rely; in this case, liability is limited to the typical, foreseeable damage. In all other respects, liability is excluded. Liability under the Product Liability Act remains unaffected.
In cases of force majeure (e.g. storms, official orders, epidemics), both contracting parties are released from their performance obligations for the duration and to the extent of the effect; METZ’s liability is excluded in this respect.
8. Invoice and Payment
The prices and costs stated in the order confirmation apply to invoicing. METZ reserves the right to adjust special seasonal or market-dependent items within the scope of Section 2.
By individual agreement, after the order has been placed, the client receives up to two down payment invoices, which are to be transferred to our account IBAN DE34 3706 2365 0006 5290 46 before the order is carried out, in accordance with the payment agreement stated in the order confirmation. The remaining amount is due within 3 days of receipt of the invoice without deduction.
9. Special Agreements / Side Agreements
Individual agreements between METZ and the client take precedence over these terms and conditions. Changes and additions to the order including its annexes should be recorded in text form (e.g. email) for evidentiary purposes. Should individual provisions of these terms and conditions be invalid, the validity of the remaining provisions shall remain unaffected.
10. Place of Jurisdiction and Dispute Resolution
The law of the Federal Republic of Germany applies. If the client is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is Brühl. METZ is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.